Fifth Pocket is your part-time Chief Operating Officer. We work with you and your team to determine what areas to take off your hands, customizing our support to your specific needs. No company is too small to gain from a fractional COO in your pocket.
Strategic Planning
Process and Protocol Management
Financials
Team Management
Vendor Management
Performance Management
Elsa Stavney, our founder, has spent over a decade working with small businesses in professional service industries, helping owners and their teams become more efficient in their day to day work, more effective in communications, and more in-tune with the joyful part of running a business . . .She loves creating the conditions for a business to thrive.
A few representative samples of her work:
Created hiring and onboarding protocols, with team-based interviews that fostered increased staff collaboration and accelerated new hire integration.
Designed and implemented a Client Relationship Management system that consolidated scattered information into an integrated resource.
Implemented Accounts Receivable protocols which lead to 90% reduction in delinquent accounts.
